The table will not load

Images blocked by an ad blocker, screens that do not arrive, a table that differs from the others and mobile faults.

When the table "does not work", it helps to separate what is failing: images that do not show up, a screen that does not arrive, what you see differing from what others see, or a fault that only happens on a phone. Here are the most common causes and fixes, in that order.

Where it is

These problems show up at the table (Building the map at the table) or on any screen of the app. For sound and voice there is another page: I cannot hear or see; for slowness, It is slow.

Images do not load

If you cannot see avatars, bestiary portraits, covers or maps, but the rest of the app works, the cause is almost always an ad or privacy blocker (some browsers ship one built in) swallowing the images served from other domains. Opening the image address in another tab does not rule it out: blockers only act on what a page loads inside itself.

  1. Turn the blocker off for roliando.com, or try a private window with no extensions.
  2. Open /diagnostico: it is a public page that tests each image origin, checks whether they really draw and gives you a report you can copy and send.
  3. If your network has a filter (school, work, a filtering DNS), ask for roliando.com to be let through.

The app already serves images from its own domain to depend as little as possible on third parties, so if they still fail, the diagnostic report is the most useful thing for whoever helps you.

The screen does not arrive

If you see "This screen didn't load.", press Try again. If it persists, reload with Ctrl Shift R: after an update the browser may hold the screen's files half-way. A "Couldn't load your data" notice with "You're offline" means the network was lost; the app retries by itself when it returns and what you see may be incomplete until then.

I see the table differently from the others

The table syncs in real time; when the connection wobbles, changes arrive late or not at all. Signs: the table's connection indicator turns fair, bad or "Reconnecting". What to do:

  • Press Reconnect to the table if the button is in view.
  • If not, reload the page: the table comes back with the current state, nothing that was saved is lost.
  • Check your network (unstable Wi-Fi, a VPN, or a laptop that suspends the connection when the screen turns off).

What is hidden from you (fog, hidden tokens, GM secrets) is not a fault: see Fog, vision and light.

Fog, walls or rolls do not do what I expect

Most table "faults" are settings: dynamic fog depends on there being walls and on the token having vision (Fog, vision and light), and D&D rolls are resolved according to the table rules (Rolls, 3D dice and fair rolls). Before reporting a bug, check the matching setting in the table settings (Table settings and campaign rules).

On mobile

  • There is no dock below 900 px: use Tools or Search (The table on mobile and tablet).
  • The map moves when you drag outside a token; to move a token, touch it on top.
  • The phone keyboard may cover what you type: scroll the screen.
  • If the table is slow, use light mode (It is slow).

See also

It is slow, I cannot hear or see, The table on mobile and tablet, Fog, vision and light, Frequently asked questions.

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