I cannot sign in

The confirmation email that does not arrive, the used link, the forgotten password, Discord and the session that will not open.

Almost every sign-in problem is one of five: the confirmation email that does not arrive, an email link that was already used, a forgotten password, an account created with one method and entered with another, or an old session left half-open. Each one has a cause and a fix; this page goes through them by the symptom you see.

Where it is

The sign-in screen appears at Home when you have no session. It offers four ways in: email and password, creating the account, a link sent to your email (Sign in without a password, with a link) and Continue with Discord. If you are already in and something else fails, see Profile and account.

The confirmation email does not arrive

When you create the account, Roliando sends an email to confirm it. If it does not show up:

Wait a couple of minutes and check the junk (spam) folder and the "Promotions" or "Social" tabs if your mail has them.
Check that you typed the address correctly. One wrong letter and the email goes elsewhere.
Press resend the confirmation email, which appears right after creating the account and also when you try to sign in without having confirmed it. A new one arrives; open it once and you go straight in.
If you use a work or school address, its filter may be holding the email back: try another address.

The email link "was already used or expired"

Each confirmation link works once. If you see "That email link was already used or expired", the usual explanation is that you already opened the link before and your account is confirmed: you do not need another one. Sign in with your email and password. If you really had not confirmed it, type your email and ask for another link. Mail programs that "preview" links sometimes open them for you, which is the most common reason a fresh link shows up already spent.

I forgot my password

On the sign-in screen, in the sign-in mode, press "Forgot your password?", type your account email and press "Send reset link". You get a link to set a new password. For privacy the screen answers the same even if the email has no account; if nothing arrives, check spam and make sure you use the email you registered with. If you would rather not use a password, "Sign in without a password, with a link" sends you a link to get in.

I signed in with Discord and now I do not know how

The account is created with the method you used the first time. If you came in with Continue with Discord, always come back that way: typing your email and a password in the other form does not open that account. If you are unsure which one you used, try Discord first and the email link after. If Discord sends you back to the sign-in screen without letting you in, see the old-session section below.

I sign in and nothing happens

If the form gives no error but you end up on the sign-in screen again, it is almost always an old session stored in the browser:

Reload the page with Ctrl Shift R.
Sign out from the Your account menu if you can and sign in again.
If not, clear the site data for roliando.com in the browser settings and sign in again.

A private window or another browser tells you whether the problem is in that browser.

My account shows as suspended

The sign-in screen says so with "Your account has been suspended.". Suspension is decided by the administration and cannot be lifted from the app: write to info@roliando.com from the account's email. The rules are in Moderation, blocking and reports.